Privacy Policy
Effective Date: 15/09/2025
At EvoGenAI ("we", "our", or "us"), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://evogenai.online, use our services, or interact with our AI tools.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
User Inputs & Conversations: Text, voice, or other input provided to our AI systems to generate responses or services.
Contact Information: Such as name, email address, or phone number you provide when registering or contacting us.
Payment Information: When you make purchases or subscribe to paid services.
Technical Data: Including browser type, device type, and usage data through cookies or similar technologies (where applicable).
2. How We Use Your Data
We use your information for the following purposes:
To operate, train, and improve our AI models and services.
To provide customer support and respond to inquiries.
To offer, personalize, and deliver services to users.
To communicate marketing or promotional materials (with opt-out options).
To comply with legal and regulatory obligations.
3. AI-Specific Data Handling
Because EvoGenAI is an AI agency:
Your input may be used to train or fine-tune AI models, unless otherwise specified or opted out (where applicable).
No automated decisions that produce legal or similarly significant effects are made without human oversight.
We do not sell or monetize user data to train third-party AI models.
4. Third-Party Services
We use trusted third-party services to support our operations. These may process user data on our behalf:
Go High Level (CRM & marketing automation)
OpenAI and Grok (AI model APIs)
Twilio (communications and messaging)
These services have their own privacy policies and data handling practices. We recommend reviewing them for additional context.
5. Data Retention
We retain user data only as long as the user account remains active, or as required to comply with legal obligations. Once an account is deleted, associated personal data is deleted as well, unless retention is legally required.
6. Your Rights
You have the following rights regarding your personal data:
Right to Delete: You may request that we delete your data at any time by contacting us.
Right to Opt Out of Marketing: You can opt out of receiving marketing communications by using the unsubscribe link in emails or contacting us directly.
For any other privacy-related requests or questions, please reach out using the contact details below.
7. Data Security
We implement appropriate technical and organizational safeguards to protect your data, including:
Encryption of data in transit and at rest.
Access controls to limit data access to authorized personnel only.
Despite these measures, no system can be 100% secure. We encourage users to also take precautions when using online services.
8. International Data Transfers
We do not transfer your personal data outside of Australia. All data is stored and processed locally or through providers compliant with Australian data protection laws.
9. Cookies and Tracking Technologies
At this time, our website may use cookies or similar technologies to improve user experience or analyze usage trends. A separate cookie policy may apply where required.
10. Children’s Privacy
Our services are not intended for children under 16, and we do not knowingly collect data from minors. If we become aware that personal data has been collected from a child without verifiable parental consent, we will delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Significant changes will be communicated directly to users when required.
12. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:
Privacy Officer: Mario
Email: [email protected]