Terms of Service
Effective Date: 15/09/2025
Welcome to EvoGenAI. These Terms of Service ("Terms") govern your access to and use of our AI-powered receptionist and chatbot services ("Services") provided via https://evogenai.online ("Website").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
1. Business Information
Business Name: EvoGenAI
Business Address: 522 Marine Parade
Contact Email: [email protected]
Website: https://evogenai.online
Governing Jurisdiction: Australia
2. Description of Services
EvoGenAI provides AI-powered receptionist and chatbot solutions to businesses. These tools are designed to handle inbound messages, conversations, and customer service automation using third-party AI providers (e.g., OpenAI, Grok).
3. Eligibility
Our Services are available only to registered businesses. By using our Services, you represent that you:
Are at least 18 years old;
Are acting on behalf of a valid business entity;
Are not located in a region subject to sanctions or embargoes;
Have the legal authority to enter into these Terms.
4. Payment Terms
Billing Model: Our Services may be offered on a monthly subscription basis or as one-time purchases, depending on the plan selected.
Free Trial: We may offer free trials at our discretion, with specified durations and limitations.
Refunds: All payments are final. We do not offer refunds for any reason unless required by applicable law.
Payment Processor: Payments are handled via trusted third-party processors. We do not store payment card details.
5. User Responsibilities
By using EvoGenAI’s Services, you agree to:
Use the Services only for lawful business purposes;
Not misuse the AI to generate or facilitate harmful, deceptive, or illegal content (e.g., misinformation, harassment, impersonation, hate speech);
Not upload or input any content that infringes on third-party intellectual property rights;
Maintain confidentiality of your login credentials and account access;
Ensure your end users and staff comply with these Terms.
6. Company Rights
EvoGenAI reserves the right to:
Suspend or terminate your access to the Services at any time for violation of these Terms or applicable laws;
Modify or discontinue any part of the Services without prior notice;
Update pricing or billing terms with reasonable notice to subscribers.
7. Intellectual Property
EvoGenAI IP: All software, models, platform infrastructure, visual content, and branding are the exclusive intellectual property of EvoGenAI.
Client Content: You retain full ownership of your business’s content, including uploaded data, contact records, and training prompts.
AI Outputs:
You own the outputs generated by the AI through your use of the Services.
However, your use of outputs must comply with these Terms and any restrictions set by third-party AI providers (e.g., OpenAI’s use-case policies).
EvoGenAI retains the right to use anonymized and aggregated data to improve the performance of its Services unless otherwise agreed.
8. Prohibited Uses
You agree not to use the Services to:
Violate any applicable laws or regulations;
Generate, transmit, or promote malicious, defamatory, or harmful content;
Exploit or misuse AI in ways that pose ethical, safety, or compliance risks;
Attempt to reverse engineer, copy, or scrape EvoGenAI systems or APIs.
9. Service Availability and Modifications
We strive to maintain reliable and accessible Services, but we do not guarantee uninterrupted uptime. EvoGenAI may temporarily suspend access for maintenance, updates, or security concerns.
10. Disclaimer of Warranties
Our Services are provided on an “as-is” and “as-available” basis. EvoGenAI makes no warranties, express or implied, regarding:
The accuracy, completeness, or reliability of AI-generated content;
The suitability of outputs for any specific purpose (e.g., legal, financial, medical).
You use the Services at your own risk.
11. Limitation of Liability
To the maximum extent permitted by law:
EvoGenAI is not liable for any indirect, incidental, special, or consequential damages, including loss of business, profits, or data, resulting from your use of the Services.
Total liability under these Terms is limited to the amount you paid in the 12 months prior to the claim.
12. Termination
By You: You may cancel your subscription or stop using the Services at any time through your account settings.
By Us: We may terminate or suspend your account immediately if you violate these Terms or misuse the Services.
Data Handling: Upon termination, we may offer limited data export options, subject to a manual review process. We are not obligated to retain your data beyond the termination date unless required by law.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales, unless otherwise agreed in writing.
We encourage parties to seek amicable resolution before initiating legal proceedings.
14. Changes to These Terms
We may update these Terms occasionally. When we do, we will notify users via email or in-app notice. Continued use of the Services after changes constitutes acceptance of the updated Terms.
15. Contact Us
For any questions or concerns about these Terms, please contact:
Mario
Email: [email protected]